TERMS & CONDITIONS
 
In exchange for being allowed to participate at Heartland Collective & Heartland Retreat you agree to be bound to the following terms.
 
Why you’re Reading This DocumentThis Agreement is made between Heartland Collective LLC, a Limited Liability Company operating in the State of California (“Heartland Collective”, “Heartland”, Heartland Retreat”, “we”, “us”, and “our”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” to this Agreement (“you” and “your”).
 
Thank you for your reservation!  We look forward to welcoming you to Heartland, your eco-healing sanctuary. 
 
PLEASE READ THIS IMPORTANT INFORMATION BEFORE YOUR ARRIVAL!
 
PREPARE FOR YOUR TRIP!
Retreats, glamping, and camping are fun experiences, and we want you to make the most of it!  
 
As a reminder, we offer the following amenities on-site for your use:
 
– Shared spaces –
 
> Communal kitchen with refrigerator, freezer, large propane grill, large 3-burner propane stove, kettle for boiling water, French press for coffee, pots, pans, cooking utensils, knives, dishware, mugs, cutlery, dish soap, hand soap, and a few other miscellaneous items.
> Dining area featuring picnic tables
> Outdoor showers (6 stalls)
> Composting toilets with toilet paper and trash can
> Water stations for personal use and drinking water
> Play spaces (large deck, jungle deck with misters, jungle dome with shade, pyramid decks)
> Art in many forms
> Private lake access
> Other amenities and services are available and can be booked directly on our website for an additional cost
 
– Glamping tents –
 
Each 140 square foot Kodiak canvas tent includes:
> Double beds with foam topper and all bedding (fitted sheet, flat sheet, blanket, pillows)
> Lantern
> Nightstands
> Small trash can and dustpan with hand broom
> Mesh storage throughout
> Deck of cards
> The 4 Agreements booklet
> Seating for two
> Picnic table
 
To further enhance your experience, we recommend you bring the following items with you:
 
> Towels (for bathing and the lake)
> Extra blankets and/or pillows (if you have favorites and/or for cooler weather)
> Dish sponge
> Dish towel and/or paper towels
> Trash bags
> Cutting board
> Your favorite beverage vessel
> Lantern and/or headlamp
> First aid supplies
> Rechargeable power bank
> Water toys & games
> Cooler
> Food and drinks
> Anything else to enhance your stay
 
HERE’S MORE TO KNOW!
 
When you made your reservation, you acknowledged the following terms and conditions below, but we want to make sure you have them handy when preparing for your visit with us!
 
Your safety, comfort and overall experience are priorities for us.  To ensure a pleasant experience for all guests, we kindly request that you carefully review this information.  These guidelines help us maintain a high standard of service and ensure that everyone enjoys their stay to the fullest.
 
1. Off-Grid Environment
We are located in a serene, rural area and are fully self-reliant for all of our needs. It is important for us to maintain eco-friendly practices to minimize our impact on the environment. Here’s what that means for you:
 
Electricity: All our power needs are generated through solar energy, and we utilize a generator as a backup as needed. There is one charging station located in the communal kitchen where you can charge personal devices such as a smartphone, tablet, computer, or speaker. We do not have the capacity to run high-draw appliances like hair dryers, blenders, hot plates, toasters or irons.  We recommend you bring your own portable charger to easily charge your devices.
 
Water: We feature delicious well water sourced on-site. You may consume water from any water station or the communal kitchen on property. Water found next to the toilets in buckets are for handwashing only and not for consumption.
 
Trash: There is no trash service on site, so we ask that you take with you all trash that you generate and dispose of it off-property in an appropriate location, including any meat and/or seafood scraps. We have a compost bin you may use in the communal kitchen for all other food scraps that is cleared daily.
 
Toilets: Composting toilets can be found throughout the property for guest use. These are waterless toilets that feature a comfortable, standard toilet seat situated above a tank where the waste is collected. From here, we do all the work by adding microorganisms and peat moss to break down the waste into compost, which can then be used as fertilizer. Please note that nothing can go into the tank except for the toilet paper we provide. All other items may be disposed of in the trash can found in each stall.
 
2. Lake Use and Safety
Camp Far West Reservoir is a beautiful and fun place to play while you visit us, and lake access is included in your stay. The lake, operated by South Sutter Water District, is great for swimming, boating, using water toys, and fishing (by permit). Access is available from our property from sunrise to sunset. Use of the lake in any capacity is at your own risk.
 
3. Pet Policy
We welcome up to two (2) well-behaved dogs and/or cats per site with the following general guidelines:
Dogs must be on-leash when not securely inside your tent or RV.
You must pick up all waste from your dog and take it with you for disposal.
If we observe behavior that is deemed aggressive, dangerous or a nuisance in any way, we have the right to ask you to leave the property immediately without offering any type of refund on pet deposit and/or site rental fees.
Pet fees are as follows:
Deposit: $100 per pet (refundable upon check-out if no damage has been assessed.)
Rate: $10 per dog per day
If you’ve indicated on your reservation that you will bring a pet(s), then you will receive a separate, more comprehensive pet agreement prior to arrival for review and signature.
 
4. Animal and Wildlife Interaction: We share our property with a variety of animals including domestic, livestock and wild animals, including but not limited to: dogs, cats, chickens, ducks, rabbits, bees, cows, deer, coyotes, horses, reptiles, rodents and insects.  Domestic animals such as dogs and cats may be friendly, but please ask for permission before approaching or interacting with them. If you encounter any wild animals, such as deer, coyotes, cows or horses, observe them from a safe distance and do not attempt to feed or approach them. Please also be aware of potential hazards, such as insects and reptiles, and take precautions to avoid bites or stings. By respecting the animals and wildlife on our property, you can help ensure a safe and enjoyable experience for yourself and these creatures.
 
5. Quiet Hours
We request that guests maintain courtesy for others by minimizing disturbances certain times of the day for the sake of quiet enjoyment, which are as follows: 
Sunday – Thursday: 10:00pm – 8:00am
Friday – Saturday: 11:00pm – 8:00am
 
6. First Aid & Emergency
Procedures: We offer basic first aid supplies if needed. If more attention and care is needed, please notify us, and we recommend seeking professional medical attention at your choice of facility. 
 
In the event of an emergency, such as a fire, meet at the flagpole to receive further instruction from on-site team members.
 
7. Safety & Security Procedures
For your safety, in addition to agreeing to and abiding by these terms and conditions, follow all signs posted on property, as well as guidance provided by on-site team members.
 
You are responsible for securing all your personal belongings while on-property, including providing your own lock to secure your tent.
 
8. Indemnification
By agreeing to these terms and conditions, you agree to indemnify and hold harmless Heartland Retreat, its owners, employees, volunteers, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your stay at our property, including but not limited to personal injury, property damage, or any other incident resulting from your actions or negligence.
 
9. Insurance
We strongly recommend that all guests obtain travel insurance to cover any unforeseen events or emergencies that may occur before or during your stay. This may include trip cancellations, interruptions, medical emergencies, or other travel-related issues. By agreeing to these terms and conditions, you acknowledge that Heartland Retreat is not responsible for any costs, losses, or damages incurred as a result of such events and that travel insurance is your responsibility.
 
10. Updates and Changes
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the updated Terms and Conditions.
 
11. Refunds & Cancellations
 
11.1 Trip Changes
You can change a trip date or destination as long as it is 14 days or more before your original trip’s start date. If you do not rebook a trip within 7 – 13 days of your booking, a 75% credit for rebooking is available until your booking date. If changes are requested 1 – 6 days before the original trip a 75% credit can be applied to a future booking. The booking credit expires in 12 months from the original booking date.
 
11.2 Cancellation & Refunds
If cancellation is made with more than 30 day notice a refund of 50% may be offered. Within 7 – 30 days of your booking we can rebook your stay to another date, or offer a 25% refund. If a guest cancels less than 7 days prior to the retreat, 50% may be applied towards another retreat. If a guest leaves during a retreat, glamp, or camp stay, there will be no refund. Payments beyond the booking credit are non-refundable should you decide to cancel your booking. If you need to change or cancel your trip and you give us at least 14 days notice for a full refund. 25% refund is offered 7-30 days of booking, and no refunds are offered less than 7 days before booking. Other payment portions made to Heartland will convert into a credit that you can use within the next 12 months to book another retreat. If a guest leaves during the retreat, there will be no refund. We highly recommend purchasing travel insurance at the time of your booking so you are protected in the event you need to cancel with less than a 30 days notice.
 
11.3 Heartland reserves the right to cancel any trip or part of the trip.
In this event we will provide refunds or retreat credit, which will be valid for two years. If Heartland cancels a retreat for any reason, including Force Majeure, Heartland is not responsible for loss of funds in association with travel accommodations made by the guest.
 
12. Passports, Visas, and Flights
You are responsible for obtaining all required travel documents for countries you will visit during the retreat. For many countries, passports must be valid for at least 6 months beyond the duration of the trip. Visa information will vary location to location, and details will be included in your trip’s logistics. You are responsible for booking flights to the retreat. We can help find options, but cannot book or cover costs for flights. We are not responsible if you are refused entry into the country because of incorrect travel documents and this event will not result in a refund.
 
13. Ownership of Materials
All the content that we have provided to you, including but not limited to videos, documents and PDFs, are for your use only and are not to be re-distributed or re-used.
 
14. No Guarantees
Heartland Retreats makes no guarantees that you will get any specific results from your participation in the Retreat. We do, however, promise that we will try our best to do everything to ensure you have the most wonderful experience.
 
15. Media Release
You understand that Heartland Retreats may use photos, audio or video of you as a means to document, share and promote Heartland Retreats and the Retreat. Please let us know if you do not want us to share any media of you and we will happily refrain from doing so. Please know any such sharing will be used for marketing and promotional purposes only.
 
16. Recommended Travel Insurance
We recommend you obtain “cancel anytime” travel insurance that covers your participation in the activities on the Retreat. Each client is 100% responsible for any loss, penalties, fees, or other financial consequences arising out of booking a trip or the cancellation of a trip.
 
17. Requests for a Roommate
If you are traveling alone, and would like to book a shared room, we will do our best to room you with another guest. If we are unable to fill the room, you may need to upgrade to a private room. If this is the case, we will give you as much notice as possible.
 
18. Discretion to Deny Bookings
We reserve the right to reject any client booking at any time prior to the start date.
 
19. Health, Immunizations, and Travel Warnings
Each guest assumes full responsibility for researching the safety and security of countries that will be visited. Clients may visit their physician to know what vaccines are recommended. By booking a trip with Heartland Collective LLC, you confirm that you are in good health and capable of performing the activities on the trip you booked. You are also confirming that you are able to care for yourself during the trip and do not have any medical conditions that could cause risk for yourself or others during the trip.
 
20. Privacy Policy
Any personal information that we collect about you may be used for any purpose associated with the operation of a trip, or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip.
 
21. General Indemnity
You hereby fully indemnify Heartland Retreat and any of its members, directors, officers, employees, contractors, volunteers, agents, executors, administrators, successors, family members and assigns (the “Indemnified Parties”) and save harmless the Indemnified Parties from any losses, claims, damages, actions, causes of action, costs and expenses that an Indemnified Party may sustain, incur or suffer at any time, either during or after the Term, which are based upon, arise out of or occur, directly or indirectly, by reason of any act or omission by you in participating in the Retreat, provided that where Heartland has contributed to such liability by its own negligent conduct, your indemnity obligation will be limited proportionately.
 
22. Severability
If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect.
 
23. Entire Agreement
This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by me of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you.

24. Notice
For the purpose of this Agreement, e-mail or text will suffice for written notice when required as set out above.
 
25. Headings
The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding.
 
26. Counterparts
This agreement may be signed by any number of counterparts, each of which is an original, and all of which taken together constitute one single document.
 
27. Online Agreement
We agree that this Agreement may be signed electronically or agreed to by having you click “I Agree”, the effect of which will be the same as if we signed the Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of the Agreement.
 
28. SMS Privacy Policy
We will not share or sell subscriber information with 3rd parties for their direct
marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By selecting the Check Box on The Bookings Check Out Page GuestsAgree to Receive Marketing SMS. Guests may receive an SMS before/during/after their stay with us. Reply STOP to Opt-Out. Standard message and data rates may apply.
 
29. Contact Us
If you have any questions about this T&C or Heartland’s practices, please contact us at https://heartlandcollective.org/connect/ or the following mailing address: Heartland Collective 10042 Wolf Road Suite B #33 Grass Valley CA 95949
Prior to your arrival or while on-property, we can be reached daily between the hours of 9:00am – 7:00pm at: (530) 264-8857.
 
 
This Agreement will be governed exclusively by the laws of the State of California. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the State of California.